Warranty Claims Section Manager
Maxxis International, the U.S. division of a global tire manufacturer headquartered in Suwanee, GA, has a challenging opportunity for a Warranty Claims Section Manager at Maxxis Technology Center. This outstanding career opportunity is for an individual who is passionate about the tire industry and possesses excellent computer skills, solid verbal and written communications skills, and has a strong desire to excel.
Responsibilities:
- Participate and support RE and OE market product quality related issues
- Conduct quality design reviews that are data driven and use analytical tools and problem solving techniques {e.g. Plan, Do, Check, Act (PDCA), 5-Why Analysis, Ishakawa (Fishbone) Diagram, Failure Modes and Effects Analysis}
- Provide technical expertise, training, facilitation and tools to promote continuous improvement efforts across all departments as well as with customers.
- Improve reliability of new product development processes
- Maintain company quality standards
- Review products, processes and systems on an ongoing basis to determine where improvements can be made
- Coordinate all QA/QC activities with the site managers and coordinate all quality-related correspondence with the development team
- Review warranty claims tire inspection reports, compensation reports, and warranty claim packets before issuing to customers
- Review NA Warranty related monthly year to date report, monthly factory report, and quarterly factory reports for automotive, ATV, MC, and bicycle tire products.
- Manage, assist, and support employees in the Warranty Claims department
- Update the warranty claims process status sheets in SAP
Competencies:
- Proficiency in Word, PowerPoint, and Excel required
- Report writing, communication, organization, and interpersonal skills required
- Knowledge of lab quality assurance procedures and practices required
Qualifications:
- 3+ years tire related experience required
- BS/MS degree in Industrial, Mechanical, Civil, or Chemical engineering preferred (not required)
- 5+ years of experience in a supervisory role preferred
- 3+ years of quality and/or warranty claims experience preferred
- Statistical Data analysis experience preferred
We know that sharp, hardworking; high-quality people make our business successful. Experienced professionals who have a good business sense, are organized, reliable and possess a strong work ethic should apply. Applicants must have strong analysis and judgment skills and have the ability to work well in a team environment.