Engineering - Field Service Technician - Medical
Engineering-Field Service Technician-Medical Devices
Baxter International
Greater Cincinnati OR Greater Columbus, OH
Contact: Norman Maskin, Senior Recruiter, norman_maskin@baxter.com
Baxter Global Technical Services - what we do…. we’re much more than just break/fix:
PM’s, Repairs, Sales Demos, Installations, Field Corrective Actions, Clinical Trials, Commercial Support, Clinical/R&D/Training Support, Upgrades, Project Management, Continuous Improvement
Critical Responsibilities
- Install, repair and provide maintenance for medical devices from our broad portfolio (begin with dialysis machines and blood cell therapy devices) in hospitals, other health care sites and patient homes.
- Inventory, service call scheduling and top-quality customer service, communications and satisfaction
- Provides on-site clinical and technical instrumentation in-service
- Adhere to all environmental, health and safety SOPs, equipment, policies and procedures
- Successfully complete instrumentation training at Baxter’s training facility
- Managing prioritizing workload and time management to successfully manage territory responsibilities
- Travel, up to 60% overnight travel, mainly in the Ohio, Indiana and Kentucky area
Key Qualifications
- Experience as a Field Service Technician, Service Technician, BioMed Engineer Tech, field- based cable and/or Internet installer OR recently degreed bio--medical engineers
- IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards
- Demonstrated success or passion of learning/servicing new technologies
- Demonstrated success in exercising independent judgement and draw accurate conclusions based on available information
- Desire to “grow” with Baxter into the digital device space
- Outstanding communications and customer follow-up
- Working knowledge of Microsoft Office (Excel, Word, PowerPoint)
Preferred/Not Required
- Basic knowledge of relational databases
- Basic understanding of IT healthcare standards and Internet of Things technologies
- Understanding the interoperability of devices which share, store and provide access to electronic health information in EMR
Education/Experience Requirements
- Bachelor’s Degree plus 2 years’ relevant experience, OR
- Associate degree plus 5 years of experience in a related field services, electronics, technical, etc., OR
- In lieu of a degree, 5-7 years field service experience