Customer Service Representative
Trinity Highway Rentals, Inc. is searching for a talented team player to fill the open position of Customer Service Representative in our Bloomsburg, PA office!
We welcome your ideas and your outstanding work ethic. Join our team today and be a part of Helping to Build America. ™
In this role, you will be responsible for interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions.
What You'll Do:
- Serve as point of contact for customers, provide quotations, process orders and confirmations
- Lend support and provide assistance to the sales team
- Resolve questions/issues pertaining to product changes or returns
- Assist customers with the application process
- Assist with contract administration process
- Work with team members receiving instructions, guidance and directions
- Serve as a liaison to service and logistics department and prepare work orders
- Maintain contact with customers to confirm deliveries and pickups, location, and/ or changes to the schedule, and to ensure superior customer service
- Extensive use of Salesforce CRM for updating database and assigning follow up tasks
- Assisting in the filing of work orders, sales orders, and invoices
- Conduct lead generation, industry research and marketing-related efforts
- Reviewing invoices for accuracy in billing
- Assist with inventory management
- Assist with new customer credit apps, tax exemptions, and vendor forms
- Perform routine assignments as needed
What You'll Need:
- Bachelors or equivalent knowledge and experience, with a focus on inside sales
- Excellent oral and written communication skills
- Excellent interpersonal skills for managing relationships with customers, coworkers, and management
- Ability to work with a wide-ranging and diverse customer base in many construction segments
- Experience with Customer Relationship Management technology
- Strong working knowledge of and proficiency with Microsoft Office
- Ability to work as a team member and in a teaming environment
- Ability to understand, identify and resolve customer issues required
- Proficiency with Time Management, Organization, and Multi-tasking
- High-energy, enthusiastic, and positive personality with a passion for customer service excellence.