Shift Lead (Military Veterans Only)
HERO SHIFT LEAD! (Helping Veterans with Educational & Retail Opportunities)
The Walgreens HERO Program keeps our nation’s heroes in mind – with an opportunity for veterans to transition their leadership experience into the civilian world. Through this program, participants start on a path to store management, district management and beyond while pursuing a bachelor’s degree. Through this program, you’ll receive the support from senior leadership, as well as on-the-job mentorship, guiding you through our award-winning LEAP Program. LEAP fully prepares you to Lead, Engage, Advance, and Perform as a leader in our organization!
Program Requirement:
- At least 6 months military experience
Job Objectives
Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for deliveries.
Job Responsibilities
Customer Experience
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
- Responsible for holding store keys to open and close without management as necessary.
- Assists with and coaches other team members to work with warehouse and vendor ordering process as the orders are created, reviewed, and received, including opening the backdoor for vendor deliveries.
- Responsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verification, price modifications, and voids.
- Assists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).
- Assists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise.
- Maintains accurate inventory counts; maintains the accuracy of on-hand quantities including, but not limited to, basic departments, stockroom, and overstock locations.
- Responsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.
- Assist with bookkeeping activities, including cash report, cash counts, ledgers, and bill payment as necessary or as requested.
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures
- Assist at Pharmacy out window as requested.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
Communications
- Serves as a liaison between management and non-management team members by communicating assigned tasks to team members when store management is not present.
- Reports disciplinary issues and customer complaints to management.
Basic Qualifications
- At least 6 months of military experience; supervisory is a plus. (EXTERNAL ONLY)
- Has or is pursuing a Bachelor’s Degree or Master’s Degree
- Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
- Willingness to work flexible schedule, including evening and weekend hours.