Pension/Retirement Benefits Supervisor
Pension/Retirement Benefits Supervisor
FLSA: Exempt
Union: NBU
Who We Are
Zenith American Solutions is the largest Taft-Hartley third-party administrator in the United States. Our business model is focused on flexibility in administering many different plan designs, providing customized reporting, and coordinating with best-in-class partners who provide comprehensive PPO networks, stop loss insurance coverage, pharmacy benefit services, care management, wellness programs and access to value-added ancillary services.
Position Summary
Zenith American Solutions is seeking a qualified team player for its Pension/Retirement Benefits Supervisor position. This role is responsible for supervising the operational activities of assigned staff in retirement benefits and annuity processing in accordance with company guidelines, client needs, and legislative requirements. This position will lead a team of retirement benefit processors which administers benefits for multiple retirement plans and assists our regional offices with workload overflows relating to seasonal volume, recurring annual and ad-hoc special projects. This role performs the quality review process, ensures the accuracy of benefit calculations and monthly balancing of benefit payments, and produces required deliverables in accordance with established deadlines.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
· Supervises a professional staff demonstrating leadership qualities consistent with management values and mission. Coaches and mentors direct reports and provide guidance.
· Oversees processing of retirement benefit applications, benefit calculations, and benefits. Ensures that retirement benefits are administered in accordance with the Plan Documents and regulatory requirements.
· Performs the quality review process of complex pension calculations and balancing of monthly benefit payments.
· Assigns, distributes and monitors quality and quantity of work produced, including monitoring incoming and outgoing telephone calls, insuring employees are held accountable for consistently meeting quality and production requirements.
· Assists with developing, implementing, and monitoring policies and procedures to insure operations are in compliance with client needs, new developments, regulations, and reporting requirements.
· Resolves call escalations and handles inquiries from clients, unions, participants, and consultants.
· Maintains effective communications and working relationships with management and staff as well as clients, unions, participants, attorneys, and consultants.
· Insures compliance with ERISA and other regulatory and legal guidelines, and trouble shoots and resolves customer/client service issues.
· Reviews and approves staff time off requests and payroll processing.
· Trains staff on new departmental tasks, procedures and processes as needed.
· Conducts unit meetings on a weekly/monthly basis to discuss updates and changes to procedure.
· Provides periodic (daily, weekly, monthly) status and production reports
· Performs other similar and related duties as required.
· Uses strong analytical and Microsoft Excel skills.
Working Conditions/Physical Effort
· Normal degree of physical effort in typical office environment.
· May be subject to interruptions.
· May be required to lift a maximum of 25 lbs.
· Must be able to have flexible work schedule when workflow requires.
· Meet established attendance and punctuality guidelines.
Minimum Qualifications
· Bachelor's degree in accounting/finance/business or a related field.
· Minimum of 5 years progressively responsible related experience in retirement plans, employee benefits, insurance, or payroll management to include supervision for 3 years. Prior multi-employer and Taft-Hartley trust fund experience preferred.
· An equivalent combination of education, training and work experience may be used to meet the minimum qualifications.
· Experience with quality control, process improvement, and data integrity.
· Working knowledge of defined benefit plans, defined contribution plans, 401(k) plans and benefits administration systems.
· Exceptional team player with the confidence and integrity to earn client and internal team confidence quickly.
· Accomplished change leader, demonstrating a flexible approach and resilience to setbacks. Able to drive operational and cultural change.
· Proven ability to recruit, lead and motivate a team in order to balance staffing strength with profitability and growth.
· Excellent verbal and written communication skills, including interpersonal skills.
· Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
· Exceptional analytical and problem resolution skills; ability to exercise independent, sound judgment.
· Proficient PC skills including intermediate to advanced Microsoft Excel and Word skills. PowerPoint experience preferred.
· Ability and willingness to travel as necessary.
· Ability to manage other regional offices remotely utilizing go-to-meeting and phone communication.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job. Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruiting Department at recruiting@zenith-american.com, and we would be happy to assist you.
ZAS's Mission, Vision & Values
As a member of the ZAS team, the Pension/Retirement Benefits Supervisor agrees to embrace and live out the mission, vision and core values of ZAS. The values we live and work by are:
· We focus on relationships
· We take risks thoughtfully
· Ethical behavior
· Performance and accountability
· We strive to win, but not at all costs
Zenith American Solutions
Real People. Real Solutions. National Reach. Local Expertise.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We look for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect. If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
* Zenith American Solutions is an Equal Opportunity Employer. Zenith does not discriminate on the basis of race, religion, color, sex, physical or mental disability, gender identity, sexual orientation, age, national origin, pregnancy, status as a parent, veteran status or any other basis covered by appropriate law. All employment decisions on the basis of qualifications, merit, and business need.
Application Process