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Intern, Product Support

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Job Title:  Product Support Intern

Location: Cleveland (Onsite – 4 days in office) 

Department: IT Operations

Reports to: Director, Product & Client Support
Sponsorship: This position is not eligible for visa sponsorship

Relocation: This position is not eligible for relocation assistance

 

At CHAMP, we are redefining the technology used by Motor Vehicle Agencies and their stakeholders. We do so with innovative, cloud-based software that enhances efficiency, security, and interoperability. Our solutions replace outdated processes with modern, scalable platforms, enabling organizations to operate with greater speed and accuracy in an increasingly digital world. 

 

The Internship

At CHAMP, our mission is to give interns a hands-on, immersive, and collaborative experience where their work contributes to real business goals. From day one, you’ll take on a project connected to CHAMP’s current priorities, build practical skills alongside our team, and share your accomplishments at an intern showcase at the end of the 10-week program. 

 

You’ll have a dedicated buddy and mentor to support you along the way, plus opportunities to connect face-to-face with executives and senior leaders. CHAMP also hosts lunch & learns twice a month that interns are invited to attend. 

 

A midpoint evaluation will help you understand your strengths, identify opportunities for growth, and set priorities for the remainder of the program. A final evaluation will reflect on your contributions, progress, and continued development.

 

Building connections is part of the experience, too. Each summer program includes multiple social events, including a summer party and a Cleveland Guardians game. These gatherings give you time to get to know fellow interns and CHAMP employees beyond your day-to-day work, build friendships, and feel part of the CHAMP community. 

 

Join a company recognized as #379 on the Deloitte Technology Fast 500, one of Forbes’ America’s Best Startup Employers for 2026, and a member of the 2026 Inc. Regionals Midwest list. We’re investing in our future and yours, with the goal of creating opportunities for interns to continue with CHAMP through an extended internship or a full-time role. 

 

Your Impact 

As a Product Support Intern, you’ll work alongside CHAMP’s Product Support team within our IT organization to investigate technical issues and help keep our software running reliably. You’ll gain hands-on experience using Java, Spring Boot, and SQL to explore application behavior, troubleshoot problems, and support solutions. You’ll apply what you’ve learned in the classroom while developing an understanding of how software supports real users and business operations.

 

What You’ll Do  

  • Work on a defined technical product support project with real business impact.
  • Help investigate application issues by gathering information, reviewing logs, and reproducing reported behavior.
  • Read and work with Java code to understand application logic and identify potential causes of issues.
  • Learn how CHAMP uses Spring Boot to build and support backend applications.
  • Use SQL queries to look up data, investigate discrepancies, and help validate application behavior.
  • Help implement small code fixes or technical improvements with guidance from experienced teammates.
  • Support testing and validation of fixes to confirm that issues have been addressed.
  • Document investigation steps, findings, and solutions so others can build on your work.
  • Collaborate with product support, engineering, and other teammates to troubleshoot issues and clarify next steps.
  • Help identify recurring technical issues and opportunities to improve support tools or workflows.
  • Learn and follow established practices for accessing systems, handling data, and making technical changes.
  • Communicate progress, questions, and technical findings clearly.

Required Qualifications

  • Currently pursuing a bachelor’s or master’s degree in computer science, computer engineering, software engineering, information systems, or a related field.
  • Available to complete a 10-week internship of approximately 40 hours per week in Cleveland from early June through early August 2027.
  • Academic or hands-on experience writing code in at least one programming language, with a willingness to learn and work in Java.
  • Foundational understanding of software engineering concepts, data structures, and object-oriented programming.
  • Strong analytical and problem-solving skills, with an interest in troubleshooting software.
  • The ability to break down a technical problem, investigate unfamiliar behavior, and document what you learn.
  • Clear written and verbal communication skills and the ability to collaborate effectively within a team.
  • Curiosity, attention to detail, and a willingness to ask questions and incorporate feedback.
  • Comfort working through ambiguity and researching unfamiliar concepts.

 

Preferred Qualifications

  • Exposure to Java, Spring Boot, or the Spring Framework.
  • Familiarity with SQL queries and relational databases.
  • A basic understanding of APIs and how applications exchange information.
  • Experience debugging applications, reviewing logs, or investigating technical issues through coursework or projects.
  • Familiarity with Git or other version-control tools.
  • Previous technical experience through coursework, internships, hackathons, research, or personal projects.
  • Interest in understanding how software is maintained and supported after release.

Our Values

Our values guide how we work and grow: Excellence Always, Better Together, No is a Stumbling Block on the Way to Yes, and Set the Standard. As an intern, you’ll put these values into practice by taking pride in the quality of your work, sharing ideas and learning from others, approaching challenges with curiosity and persistence, and finding ways to improve how we work. You’ll have the support of teammates who will help you learn, contribute, and build confidence along the way. 

 

Hourly Rate

The expected hourly rate for this position is $22.50 per hour. This is a good-faith estimate, and financial compensation may vary based on experience and skills.

 

We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you need accommodations during the application or interview process, please let us know. We’re here to help. 

 

By joining CHAMP, you will be an integral member of our team, with many opportunities for personal growth and upward mobility in a growing organization. We have a culture that is flexible, collaborative, and welcoming.