Graduate - Customer Service Specialist (HRC1827463)

#WeAreIn to create tiny chips and big careers.

You have the knowledge, we have the opportunity. Ready to shape the future together?

Whether through our Graduate Programs or your first full-time role, Infineon gives you the tools, trust and challenges to grow fast and go far.

Are you in?

Your role
Key responsibilities in your new role

• Order Processing: Support the quoting and order entry process by learning internal systems and assisting with accurate and timely order handling
• Account Management: Assist with customer account management by learning to understand customer needs and helping ensure those needs are met
• Logistics Coordination: Help coordinate customer requests related to deliveries, logistics, and product information under the guidance of senior team members
• Feedback & Escalation: Capture and communicate customer feedback internally to improve products and services while learning to escalate issues promptly to leadership
• Cross-Functional Collaboration: Build relationships across Sales, Operations, Engineering, and Quality while developing a broad understanding of the business
• Process Improvement: Participate in improvement initiatives by identifying opportunities to enhance the customer experience and team efficiency
• Data & Reporting: Utilize digital tools and platforms to manage customer data, track orders, support analytics, and assist with audits and reporting
   

Your profile
Qualifications and skills to help you succeed 

• Education: Recently completed or soon-completing Bachelor's degree in Business, Communications, Supply Chain, Marketing, or a related field
• Experience: No prior experience expected — the right attitude and foundation to grow with the organization
• Digital Aptitude: Comfort learning new systems and platforms for customer data management, order tracking, and analytics
• Communication: Strong written and verbal skills with a customer-first mindset
• Collaboration: Eagerness to build cross-departmental relationships and contribute within a team environment
• Organization: Detail-oriented with the ability to manage multiple orders, priorities, and deadlines
• Initiative: Proactive problem-solver willing to identify improvements and take ownership of personal development
• US citizen or green card holder: This position requires access to documentation that is controlled by the export laws of the United States. Candidates are required to provide proof of either US citizenship, Permanent US residency, or classification as a protected individual as defined in 8USC 1324b(a)(3).
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