Computer Engineer

Diamond Diagnostics is seeking a Computer Engineer to build, configure, and support the computer systems that operate and support our clinical laboratory instruments. This role also supports the company's IT infrastructure, including network administration, computer systems management, and day-to-day technical support.Working closely with Engineering, R&D, Field Service, and IT teams, this position is responsible for maintaining reliable instrument computer systems, supporting legacy hardware and software environments, and ensuring the stability of the company's IT infrastructure.The ideal candidate is hands-on, technically versatile, and comfortable working across different hardware and software environments. This role is well suited to someone who enjoys building and maintaining computer systems, troubleshooting technical problems, and supporting both specialized laboratory instruments and general IT operations.

Key Responsibilities:

Computer Systems and Instrument Support• Build, configure, image, and deploy computer systems based on reference configurations and instrument-specific requirements.• Configure and maintain instrument PCs, workstations, controllers, and associated peripherals.• Install, maintain, and troubleshoot computer systems used to operate and support clinical laboratory instruments.• Perform hardware upgrades, component replacements, system recovery, and replacement part sourcing.• Support legacy hardware, operating systems, and software environments required by existing clinical instruments.• Work with Engineering, R&D, and Field Service teams to investigate technical issues and maintain reliable instrument computer systems.IT Infrastructure and Network Administration• Manage and maintain company network infrastructure, including routers, switches, Wi-Fi, network cabling, and related equipment.• Install, configure, and support computers, operating systems, peripherals, and IT equipment, including Windows and Ubuntu environments.• Support device management, network storage, and cloud-based systems, including Microsoft Intune, NAS, and AWS EC2.• Troubleshoot hardware, software, network, and system issues to ensure reliable daily operations.Technical Support, Implementation and Administration• Provide hands-on technical support to internal teams and assist with resolving complex computer, network, and instrument system issues.• Support the System Manager with on-site implementation, system upgrades, configuration changes, and testing of computer systems, networks, and related equipment.• Maintain technical documentation, including system configurations, hardware specifications, and troubleshooting procedures.• Identify opportunities to improve system reliability, standardization, and operational efficiency.• Follow company policies, quality procedures, and applicable regulatory requirements.• Perform other duties as assigned.

Required Qualifications:

• Associate's or Bachelor's degree in Computer Engineering, Information Technology, Computer Science, or a related technical field, or equivalent practical experience.• 2–5 years of experience in computer systems support, hardware configuration, IT support, or a related technical role.• Hands-on experience building, configuring, imaging, deploying, and troubleshooting Windows-based computer systems.• Working knowledge of computer hardware, operating systems, peripherals, and system components, including legacy Windows environments.• Strong hardware and software troubleshooting skills, including component replacement and system recovery.• Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, routers, switches, Ethernet, and Wi-Fi.• Strong problem-solving, communication, documentation, and teamwork skills.

Preferred Qualifications:

• Experience supporting clinical laboratory instruments, medical devices, industrial equipment, or other specialized computer-controlled systems.• Familiarity with legacy hardware, customized operating systems, Linux/Ubuntu, and instrument control PCs.• Experience with computer imaging, deployment tools, hardware upgrades, and replacement component sourcing.• Experience with network infrastructure, Microsoft Intune, NAS, or cloud platforms such as AWS EC2.• Experience working in a regulated industry, ideally medical devices or clinical diagnostics (ISO 13485 / FDA quality system requirements).

Apply Today: Submit your resume with “Computer Engineer” in the subject line, to hr@diamonddiagnostics.com