Leadership Development Program - Managed Support Services

Rockwell Automation's Leadership Development Program is an onboarding program designed to provide new associates with the training and experiences needed to begin developing their technical and professional leadership skills within Rockwell Automation's Lifecycle Services Business Unit.

As an associate on the Managed Support Services team, you will...

Start your career in our Engineer in Training Program, which is designed to provide comprehensive technical and professional training to prepare you for your role.Rotate through Remote Support Services groups to develop role specific competencies, establish your organization network, and learn additional technologies.Support customers over the phone, specializing in Rockwell Automation Variable Frequency (PowerFlex) and Servo (Kinetix) Drive products across a variety of industries.Continuously develop your Rockwell Automation technical skills as you expand your scope of support technologies over time

Rotational Program Overview

Rotation 1: Engineer in Training Program (Cleveland, OH)Rotation 2-4: Remote Support Services (Cleveland, OH)Final Role: Remote Support Associate Engineer (Cleveland, OH)

Your Responsibilities

Provide troubleshooting assistance via phone, email and remote access for Rockwell Automation products and technologies to Rockwell Automation field service personnel, distributors, integrators, and customers.Identify and correct failures, firmware problems and programming deficiencies, and the implementation of hardware/firmware updates and upgrades.Instruct/train customers on proper use, operation, and maintenance (of Rockwell Automation Products).Respond to customer needs, ensuring a swift and quality response while keeping relevant parties informed, sets, and maintains communication with team and customerDevelop and implement predictive and preventive maintenance programs.Provide technical assistance for sales presentations to customers.Consult regarding the application of products, technologies, manufacturing processes and industry-specific applications.Build collaborative relationships and embrace the Rockwell culture of diversity, equity and inclusion.

The Essentials - You Will Have

Bachelor's or advanced degree from an accredited college or universityPermanent legal authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future

The Preferred - You Might Also Have

An Electrical Engineering or Mechanical Engineering DegreeGraduated in the past three years with a technically focused degreeMet us through an event or interned with us in the pastA cumulative GPA of 3.2+ on a 4.0 scaleDemonstrated experience approaching challenges with innovative solutionsProven experience collaborating with and leading peers and managers to achieve project goals with the ability to present complex information to diverse audiencesA creative mindset that allows you to problem-solve effectively and embrace new challenges

What We Offer

Health Insurance including Medical, Dental and Vision401kPaid Time offParental and Caregiver LeaveFlexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.\"