Parts Manager & Service Writer

Hern Marine is seeking a full-time Parts Manager & Service Writer to support its operations by serving as a key point of contact between customers, technicians, vendors, and dealership management. This position is responsible for coordinating customer service needs, managing repair orders and service communication, sourcing and maintaining parts inventory, and helping ensure an efficient flow of work between the parts counter and service department. The ideal candidate is highly organized, knowledgeable about boats and marine systems, and comfortable managing multiple priorities while providing excellent customer service.

Family-owned for 80 years, Hern Marine offers new and pre-owned boats, marine parts and accessories, and service for the recreational boating community. Hern Marine has built its business around long-term relationships with both its customers and employees. The company is committed to creating a workplace where employees can learn, grow, build their skills, have fun, and genuinely enjoy coming to work. In addition to offering competitive pay, Hern Marine offers health benefits, a 401(k) plan, and additional employee benefits. 

Essential Duties and Responsibilities

• Serves as a primary point of contact for customers requesting service, repairs, parts, and accessories
• Opens and manages repair orders and communicates estimates, authorizations, and service updates to customers
• Coordinates service scheduling and technician workflow
• Identifies, sources, orders, receives, and tracks marine parts and accessories
• Manages parts inventory, stocking levels, special orders, and inventory accuracy
• Assists customers with parts identification, counter sales, and special-order requests
• Maintains accurate service, parts, warranty, and customer records
• Works with technicians, vendors, and management to resolve service and parts needs efficiently
• Helps identify opportunities to improve workflow, customer service, and department efficiency
• Performs other duties as assigned

Qualifications / Requirements 

• Valid driver’s license
• Previous experience in marine parts, service writing, dealership operations, or a related field
• Strong knowledge of boats, marine engines, systems, parts, and accessories
• Experience with inventory management, parts sourcing, and order tracking
• Strong organizational skills with the ability to manage multiple priorities
• Excellent communication, customer service, and problem-solving skills
• Ability to explain technical information clearly to customers
• Strong attention to detail and general computer proficiency
• Experience with marine dealer management or service software preferred
• Two or more years of related marine or dealership experience preferred

Salary: Competitive compensation based on experience

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