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Planning Aide I #JR-00695

City of Virginia Beach
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The City of Virginia Beach is recruiting for a Planning Aide I to join the Permits & Inspections division of the Planning & Community Development Department. This position will join a team of frontline customer service experts managing the permitting process for a variety of different trades.


Duties of this position include, but are not limited to:

  • Meet and greet homeowners, contractors, consultants, and staff in person at the Permits and Inspections front counter.
  • Answer multiple phone lines having the ability to provide and interpret information regarding permitting inspection processes and procedures.
  • Scan and upload applications, associated plans, and letters to permit files.
  • Research information such as State Contractor and business license in compliance with permit issuance as allowed by the Virginia Uniform Statewide Building Code.
  • Assist in gathering information for FOIA requests.
  • Perform clerical and routine administrative work as assigned.
  • Assists with other activities as assigned by the supervisor or division head
     

The City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and leave.

 

Ideal Candidate:

  • Excellent communication skills both verbally and in writing (in person and over the phone)
  • Exceptional customer service skills.
  • Skill in the use of computers, including Microsoft Office Suite, SharePoint, etc.
  • Ability to understand and follow processes and procedures in a timely manner.
  • Experience working for municipal government.
  • Experience working at a front desk for a construction office and/or a cashier, including experience balancing money/cashier.

 

Additional requirements:
• DMV Transcript: Yes
• CDL: No
• Drug & Alcohol Clearinghouse: No
• CPS Check: No
• Physical: No
• Respirator: No
• Psychological Screening: No
• Polygraph: No
• At Will: No

 

Minimum Requirements:

Minimum Qualifications: Requires high school or GED or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.
 

 

The City of Virginia Beach is an Equal Opportunity Employer.